We will provide free parts or complete goods for replacement if any problem belongs to us during this period( delivery cost paid by us) (we are very appreciate if delivery with new order, or together with customers’ other goods in another place in China(we will pay the cost of express to that place in China))

After the specified warranty time, just charge for the cost of the repair, and delivery cost paid by customer.

During the warranty time, we will responsible for any damage happened to the lighting because of the quality fault, not wrong operation.

As soon as we confirm that the damage is not caused by manual operation fault, we will delivery the good parts or complete goods to you in 5 days by plane for replacement. After the specified warranty time, we can offer you the parts for replacement at our bottom price.

2. Before delivery your ordered goods, we will test the lighting, and keep it light up for 48 hours, and check all the parts of the lighting to confirm it is Ok for delivery. You can send your staff to our factory for inspection before delivery or we will take foto or video for you for check, we only can arrange the delivery after you confirmed the quality of the products.

3. After sale, if you have any questions about our product, you can inform us by mail or call, and we will reply you in 24 hours when we get you E-mail or call, and offer you a good solution for your problem.

4. RaybestLed assist the training and technical support for the customer in the factory if the customer need. You can send your engineer to our factory for training about test, installation, maintenance. We will offer professional training free.

5.We could send our engineer to guide the installation for you if you need. But the relevant cost should be paid by you.

6. Integrating sphere test report or IES report or other files provided.